How To Reach us:
 

We work hard to be responsive and easy to reach. 

You can call us at 410 267 0137 from 9 am to 5 pm, Eastern Standard Time, Monday through Friday. You can fax us anytime at 410 267 5689. If you call or email about a current order, please have your order # available for quick service.

Email is a great way to get ahold of us. We try to answer emails seven days a week and within 24 hours, although response times vary. If your email account issues challenges (e.g., Earthlink) or filters aggressively, you might not get a response or order updates from us. We respond to ALL emails, so if you don't hear from us, there might have been a typo in your email address, or our response was filtered.

Send us your questions about boats and boatbuilding Inquire about your order
Request a free print catalog RSVP for a CLC Demo

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We have a huge store and showroom! Our newly refurbished showroom is open, and we offer curbside delivery as an option. Please call ahead or email your order, and we'll be happy to bring it out to your car. Our knowledgeable staff is available to assist with your purchase or order pickup. Peruse our wide selection of display boats, boating accessories, and marine supplies. Our boat kit factory, custom boat shop, and classroom are all located in the same building, and we are happy to give you a tour. We hope to see you in our Annapolis shop soon! Click here for directions.

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Shipping Info At a Glance:

Boat Kits:  After you place your kit order, it goes to our shipping manager, who will email you with an estimated shipping date. If we have your kit in stock, we'll ship it immediately within a day or two. If we need to fabricate your kit, the turnaround time will take longer, and we will make it in the next scheduled production run for that model. All CLC boat and camper kits are manufactured and packed right here by highly skilled artisans at our Annapolis, Maryland factory. If your project is incredibly time-sensitive, just let us know, and we'll do absolutely everything we can to accommodate your schedule. 

Whether you place your kit order online or over the phone, you will receive an email with a shipping date and updates if it changes. You'll also get an email with tracking information once your kit ships. Kits are transported by freight truck and will take 5-7 days to arrive at your door, depending upon where you live. Rural areas may take longer. Most boat kit boxes are too large to ship via small package service, such as FedEx ground. PocketShip, Peeler, runabouts, and larger kits are shipped in large crates, and special arrangements may be necessary for off-loading from the delivery truck. The shipping company will call to arrange the final delivery once it arrives at the local terminal. Picking up your kit at the shipping terminal is an option as well. Depending on the item, some small kit packages will be sent through ground services such as FedEx or UPS.

Accessories and other items will be shipped the next business day if possible. We'll use FedEx, UPS, and USPS to send most of those items. Overnight or faster shipping options are available. Just ask!

Here is an overview of our shipping costs.

  Canadian customers, click here to learn about shipping to your country. 

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Billing Policy:  Credit card transactions are processed individually by CLC the same day the order is placed. Orders that include boat and camper kits are also charged the same day that the order is placed, which may be days or weeks before the production or shipment of the kit. Full payment is required for kits to secure a position on the kit production schedule.   

Kit Order Cancellation:  Contact our customer service team by phone or email if you need to cancel an order. Refer to our return policy below if the order has been shipped or picked up from CLC. A 3% cancellation fee will be subtracted from all boat kits and camper kit cancellations. This fee covers the actual costs of processing an order. 

CLC Class Cancellations: Classes require a tuition deposit to reserve a spot for the student. Students can cancel for a full refund, less a $100 fee, up to 30+ days before the start of the class. No refunds will be issued within 30 days of the class start date. For courses run by other schools and organizations, please refer to that school's cancelation policy.   

Backorders:  If an out-of-stock item significantly delays shipment, we will ship the order balance immediately and send the out-of-stock item as soon as it becomes available. Generally, the order will be charged in its entirety at the time of the initial shipment. However, charges on expensive back-ordered items, such as oars and rowing units, may be delayed until the time of shipment.

Return Policy:  Supplies and accessories will be refunded at full price as long as they are returned in new condition. Exclusions include discontinued items, opened paint, and opened epoxy. Boat kits in new condition will be refunded less a 20% re-stocking fee. A complete inspection of boat kit components is required before issuing a refund. The customer is responsible for all return shipping costs. CLC will not accept returns for ProKits and custom CNC work. Refunds will be given to the original purchaser only; proof of purchase is required. We will not accept returns after 120 days (4 months). Special Order returns are subject to a 15% restocking fee; custom special orders are not returnable.

Return Procedure:  Securely pack all items and return them to the address listed below. Please include a copy of your original invoice or a note with your order number, name, address, phone number, email address, and a reason for the return.  

Chesapeake Light Craft
Attn: Returns
1805 George Avenue
Annapolis, MD 21401 

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Privacy Policy: We recognize the importance of protecting the privacy of personal identifying information about you as a user of our website. This website does not collect/record personal identifying information about users except that you provide voluntarily to us. A user's personal identifying information is always treated with the strictest confidence by Chesapeake Light Craft.

We will NEVER share or sell this information or share it with any third parties.

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Discounts for Active US Military: Chesapeake Light Craft offers a 5% discount on all boat kits and nearly all merchandise* to Active US Military Personnel. Use the promo code usmilitary during checkout online to activate the discount. A Valid Military ID will be required before we process your order---you may fax it to us at 410-267-5689. Please include your invoice number on the fax.

*Discounts are not available on Sculling Oars, Drop-in Rowing Units, Trailex & Grain kits, Marine Plywood, and Marine Lumber. This discount may not be combined with other promotions.  

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International Sales:

CLC has maintained knowledgeable sales agents for our products around the world since 1994. These companies inventory or manufacture many of our kits, plans, and accessories and provide technical support.

We ship overseas orders daily. If you're not in one of the countries below or would like to order from us directly, then:

  •   Place your order normally, including a credit card number. To expedite your order, you will be prompted to agree to shipping fees up to a certain amount during checkout. If the selected amount exceeds the actual costs, we will charge you the appropriate fees and process your order immediately. If the expenses exceed the amount chosen, we will notify you by email and await confirmation before processing.   Learn more here.
  •   Orders over $250 may require verification or alternate payment methods.
  •   You will be responsible for customs, duties, VAT, brokerage fees, or any other costs that may arise as goods cross borders. It is difficult or impossible for us to predict these fees in advance.

 

JAPAN:

Norihiko Kanai
12-32 Shichiriga-Hama-I-Chome
Kamakura City
Kanagawa
JAPAN 248-0026

Phone: 0467-31-3745
Fax: 0467-32-9867
Email: [email protected]

Website: https://blogs.yahoo.co.jp/woodenboat88/64938257.html 

 

 

FRANCE:

Arwen Marine
1 rue de Roye
60280 Clairoix, FRANCE

Phone:  +33 (0) 3-44-42-83-31

Website: https://www.arwenmarine.com/Index.html
Email: [email protected]

 

UNITED KINGDOM:

Fyne Boat Kits
Unit 5, Station Yard
Burneside, Kendal
Cumbria, LA9 6QZ

Phone: +44 (0)1539 721770

Website: www.FyneBoatKits.com
Email: [email protected]

Fyne Boat Kits have been manufacturing CLC kits in the UK since 1999. They offer all of CLC's catalog and have extensive experience giving technical support to kit builders and making boats to order. They also run boatbuilding classes and supervised the building of kits in the English Lake District.

 

 

 Cape Boat Works

Australia & New Zealand:

Denman Marine

Tel: 03 62674660
Fax: 03 62674991
Web: www.denmanmarine.com.au

Denman Marine
PO Box 105
Kettering, Tasmania 7155

 

 

Berger Boote

Germany:

Berger Boote

FAHRBEREITSCHAFT - Haus 13
Herzbergstraße 40-43
D-10365 Berlin

Tel: +49-(0)30 / 20 989 777
E-Mail: [email protected]
Web: www.bergerboote.de


Berger Boote Chesapeake Light Craft Germany